We provide revisions depending on the package you have selected. Customers enjoy the leverage of unlimited free revisions as we revise their websites without any additional charges, provided that the theme and layout remain the same. The Turnaround Time for revisions would be 48-72 hours.
The Creative Logo Lab has a turnaround time of 48-72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours, which means two working days.
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In any event, any deposited funds for a project shall not be subject to a refund after delivery if the initial website design and theme are approved, or a change is requested unless The Creative Logo Lab cancels or terminates your contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
All refund requests should be communicated to the support department. The Creative Logo Lab, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
For The Creative Logo Lab Custom packages, the refund will be applicable depending on similar terms as it is on the single packages.
For example, if you order web design and video animation services and approve the website, you can claim a refund for the video animation service before designing the storyboard only.
A refund request must have a valid reason to support it, which must qualify against the website brief and customer feedback for revisions. A refund will only be processed if a layout has been designed according to the brief; however, further revisions will be provided until complete satisfaction.
Money-back guarantee is for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job to claim a refund, we do not consider it good faith. In such a case, we reserve the right to decline a refund request.
All website jobs require customer feedback before finalizing the design and development; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results.
A 100% unique website guarantee entitles you to a redraw if our developed website is found to be considerably similar to another website that may already exist. Any resemblance to an existing website will be merely a coincidence, and The Creative Logo Lab will not accept any responsibility or claim for any compensation in such a case. It is the client’s responsibility to get their website copyrighted.
Note: The Creative Logo Lab holds all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the domain for any purpose; it will be the sole property of The Creative Logo Lab. The company will be the rightful owner of the website.
Services not related to website services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:
For services that are not covered under the 100% refund policy, in case of dissatisfaction, The Creative Logo Lab management, after reviewing the project, may choose to offer a partial refund to the client.
To ensure your refund request is approved, please make sure you meet the following requirements.
Claim your refund specifying your concern by contacting us via any of the following three modes:
We will try to resolve your concern by our revision policy immediately, or else we will email you a refund request approval from our refund department. After the refund, your website copyrights would be obtained by The Creative Logo Lab, and you would not be able to use the website design sent by the company. Let us also specify that:
Since the website rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.
Working in collaboration with the Government Copyright Agencies, The Creative Logo Lab would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the website as its original layout in the future.
If you have any questions or concerns about our Refund Policy, please contact us by clicking here: inquiry@creativelogolab.com
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you with adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
Note: All applicable taxes on payments will be charged prior to the end of the annual submission date, in accordance with California tax regulations, including state and local sales taxes where applicable. The tax rate is 7.5% as per California Revenue and Taxation Code § 7200.
Emails sent back and forth through the official email that is “inquiry@creativelogolab.com” are to be only considered forms of valid communication. We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us. We take full responsibility for all the information provided through our official domains.
The Creative Logo Lab will do their best to meet your requirements, and our web developers will do their best to fulfil your expectations. We believe in providing the best website, and each of our layouts is well crafted.
Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim to exceed your expectations and strive to accomplish them. We do not stop our revisions until you are completely satisfied with your website (the number of revisions will be according to your package).
The complete order will be sent to the mentioned account on the date stated on Order Confirmation. A confirmation email will also be sent. The turnaround time will be according to the package; the minimum time required is two business days. Websites will only be made live once all dues have been cleared. Under no condition will a website be made live if there are any kind of dues outstanding. In case of an urgent or rush order, contact our customer support team.
All finalised websites provided by The Creative Logo Lab are done so on a written request of finalisation by the client, and upon finalisation, the client receives all the credentials and owns 100% of all rights of ownership to the said website.
The client shall own the final Website design provided by The Creative Logo Lab in all its entirety. All ownership rights of the said finalised website will belong to the client 100%. The Client is free to use the finalised website as they see fit. The client shall not, however, own any materials, media, or other content generated during any revision cycles leading up to the Final Product.
The Creative Logo Lab will not be responsible for creating or populating content (e.g., text/Images) into the website unless purchased exclusively otherwise. In which case:
The Creative Logo Lab does not share the customer information regarding their project or contact details with anyone. The client’s person and project information is kept confidential at all points.
Once the project is completed successfully, both parties, The Creative Logo Lab and The Client, agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
Once the project is completed successfully, each Party agrees to refrain from (and The Creative Logo Lab shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).
The Creative Logo Lab keeps the records of finalised product delivery and communication.
Our Customer Support Team is present in the office Monday – Friday from 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.
The Creative Logo Lab is primarily a website service and website consultancy provider. We will design and develop the services that the client needs. On occasions, our packages and services purchased will include technical aspects to help the client with their websites and emails. The Creative Logo Lab will provide the client with the basic information regarding those services and the settings required to make those services work. The Creative Logo Lab will not be responsible for providing detailed training or installations of said services on the customer’s end. Such services may include but are not limited to:
The Creative Logo Lab will provide the customer with a user manual to use the Website CMS (Content Management System). The Creative Logo Lab will not be responsible for training the client in the said Website CMS (Content Management System).
The Creative Logo Lab will provide the customer with the necessary settings and information to install the emails on their end. The Creative Logo Lab will not be responsible for installing said emails onto the customer end. The Creative Logo Lab will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers. The Creative Logo Lab will not be held responsible in any way for the customer’s failure to execute, install or learn the usage of the above-said services on their end, as the responsibilities for those lie on the customer’s end.
Striving to achieve customer satisfaction, we deliver exceptional logo design services. We make sure to provide an enhanced quality of logo designs that assures to boost your brand's progress. See what our loyal customers have to say about us!
Loved our overall working experience with Creative Logo Lab. Their services and packages are incredible. The outcomes we have received from our logo is phenomenal. Will surely recommend.
Experts at Creative Logo Lab have truly crafted the picture of my company the way I wanted. Never thought that the logo would look this amazing!
Just received my Creative Logo Lab and I am amazed to see the level of expertise the professionals of Creative Logo Lab have incorporated. From patterns to illustration, wonderful! I will surely recommend.
It seems like I have come across a hub of pro logo designers in Australia. Each one of the logos depicts distinctive traits and depicts a high level of expertise. I would love to recommend Creative Logo Lab.
