Product/Service Categories

Digital Products

For digital products such as eBooks. a refund may be requested within 7 days of purchase, provided the product has not been accessed or downloaded. Once the product has been accessed, no refund will be issued.

Consulting Services

If a consulting service has been booked but not yet delivered, a full refund can be requested within 7 days of the booking. Once the service has commenced, a partial refund may be considered based on the amount of service provided. No refund will be issued after the completion of the service.

Refund Process

Requesting a Refund

To initiate a refund, clients must submit a written request to info@mysticalpublishers.com within the specified time frame for each product/service. The request should include the reason for the refund and any relevant documentation.

Refund Evaluation

Once a refund request is received, our team will review the case to determine eligibility based on the terms outlined in this policy. We will assess the progress made or the condition of the returned item to calculate any applicable refund.

Third-Party Sharing

In rare cases, Mystical Publishers may share user information with third parties to enhance or maintain the quality of our services. This sharing is strictly governed by contracts between Mystical Publishers and the third party, and no further use or dissemination of your data is permitted.

Refund Notification

MClients will be notified of our decision within [X days] of the refund request. If approved, the refund amount and process details will be communicated.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The client has accessed or downloaded a digital product.
• The service has been fully delivered or completed.
• Physical products are returned damaged or incomplete.
• The client changes their mind or alters the project scope after initiation.

Payment Processing

Approved refunds will be processed within 7 days of the client's acceptance of the refund terms. Refunds will be issued using the original payment method unless otherwise agreed upon.

Policy Modifications

Mystical Publishers reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website or notifying the clients.

By engaging with Mystical Publishers, clients acknowledge and agree to the terms outlined in this refund policy. If you have any questions or concerns, please contact us at info@mysticalpublishers.com